Customer Service Representative

A Customer Service Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Customer Service Responsibilities list:

Identify and assess customers’ needs to achieve satisfaction
Advise customers on digital asset management
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Assisting with cryptocurrency exchange operations
Preparing reports, summaries, or replies to inquiries
Take the extra mile to engage customers

Requirements and skills:

Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma